VOIP Network Engineer
| Published Date : Jul 15, 2024 Location : Karnataka » Bangalore
Description : Overview: Our client is a leading digital technology and customer experience services company known for its agility, innovation, and focus on client outcomes. Job Responsibilities: Handle all work / troubleshoot inbound interactions (Chat, email, Call) from customers Timely handoff (escalation) of cases that require technical assistance to NOC etc. Manage his backlog efficiently, with a focus on customer satisfaction and first-call resolution Other team player activities like contributing to KB, notifying/discuss on any process improvement or best practices, sharing/upgrading technology, and product expertise Technical Skills: Good knowledge of protocols like TCP/IP, VOIP, UDP, SIP, RTP, SRTP, and WebRTC Intermediate understanding of switching, OSI Model, MAC Addressing,... |