Customer Care Center, Coordinator - Voice Process

Description : Handle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to delinquent accounts. Appropriately follows up with customers when commitments for payment are not met Logs all borrower contacts into the loan servicing system Offer long term resolutions to customers to resolve delinquency Proficient use of an auto dialing system to maximize effectiveness and increase contact ratios Required to make the prescribed number of contacts during the daily work schedule Familiar with the customer relations functions and the services offered Perform miscellaneous job-related duties as assigned by the department manager Requirements EDUCATION / EXPERIENCE This position requires strong customer service skills Must be fluent in English ...