Manager, Expert Technical Support- Basic Meters and Insulation Monitoring

Description : The major objectives of the role will be: • Provide expert technical support in troubleshooting and debugging customer-reported issues. • Proactively approach problem-solving for assigned product offers. • Create and manage technical documentation and knowledge base articles. • Maintain strong relationships with Quality and R&D teams to facilitate effective issue resolution. • Serve as the voice of L3 for the assigned product, explaining recurring and known customer issues. • Conduct training sessions for L2 support on new product features and common issue resolutions. • Actively participate in project verification and validation activities, leveraging customer experiences. • Contribute inputs to systems engineering activities by incorporating customer insights. • Participate in R&D...