Senior Manager, Expert Technical Support- Protection Relays
| Published Date : Sep 12, 2024 Location : Karnataka » Bangalore
Description : Job Description The Global Expert Technical Support (Level 3) is the highest level of customer technical support in Schneider Electric. It belongs to the global line of business and the team works closely with the global Quality, R&D, Marketing team, regional support centres(L2) and country support centres(L1). Your role will be to provide technical support for SE make protection relays. The L3 engineer must: - Handle customer technical support incidents in BFO (Salesforce-based CRM platform), and follow the cases to their complete resolution, with the help, if needed, from other stake holders such as R&D, Quality, and Marketing. Customer satisfaction is our top priority, and answers must be provided in a timely manner. - Use their technical expertise to analyse and resolve malfunctions... |