Multi Technologies, Staff Senior Design Engineer

Description : The major objectives of the role will be: * Analyze customer escalations for prioritization * Leading resolution on escalated customer incidents * Managing customer expectations through resolution process * Leadership in process improvement for customer incident resolution * Mentoring of Technical Support groups on new features and resolutions to common situations * Creating digital assets to helping customers proactively * Sharing key information through online technical communities * Building diagnostics tooling to help Technical Support teams identify issues themselves * Assist in project verification and validation activities, bringing in customer experiences * Involvement in Systems Engineering activities based on customer experiences * Involvement in project reviews and defect...